CUIP-031 - Community Support and Educators [Pass]


This DAO proposal aims to establish a Community Support Educators for Keepers and Guardians Role within the “Crypto Unicorns” community, leveraging the power of decentralized governance. By creating a self-sustaining educational ecosystem, this proposal seeks to empower community members with the knowledge and support they need to navigate the cryptocurrency landscape successfully.

With the implementation of a streamlined community support and engagement culture, Guardians and Keepers are able to attract and retain existing users. By cultivating a good community based support system, we can ensure continued participation from everyone in the community to help one another. As the Community space grows, this will become crucial in retaining outstanding community members. We have the opportunity here to pave the way for a better community driven support group and contributors.

It is imperative to ensure Guardians & Keepers are rewarded to provide upward mobility, and discourage any rogue behavior due to the loss of meaningful reward and career trajectory.


Guardians and Keepers derive from a diverse range of individuals to provide guidance and education in this complex field for newcomers. However we are on the bleeding edge of Tech and the availability of reliable and accessible educational resources often falls short. By implementing a Community Support Educators for Guardians and Keepers within a DAO framework, we can foster a collaborative and decentralized approach to education, ensuring members receive accurate and up-to-date information while promoting peer-to-peer support.


This proposal is to reward Guardians and Keepers that continue to contribute to the Crypto Unicorns community. Ideally the expected timeline is this proposal to run for 6 months.

The Support Educators team will work together to accomplish 24h coverage as stated below.


  • Respond to tickets and questions from the community, identify and resolve issues
  • Escalate complex issues to appropriate managers or specialists
  • Monitor, escalate and track ticket resolution progress


  • Establish a dedicated support circle within the community, where Educators can address inquiries, concerns, and technical questions from members.


  • Localize support for Non-English Communities.
  • Localize Translation for Non-English Communities

We expect the proposal to run immediately by 1st August 2023 if it passes the DAO Vote. If it’s rejected or needs further revision then it will start immediately on the month that it is able to pass.


Guardians has always been a group initiative from the start and with this proposal. There will be a system to safeguard the Guardian circle from abuse. One of them will be a strict onboarding process that will require an interview by the Guardians and CM team, as well as a vote from the Guardian circle as the community grows.

  • An announcement when it is appropriate to receive a new intake from the CM Team.
  • There will be a 1 month trial period.
  • An interview with the new intake among other Guardians, Keepers and the CM team. A unanimous decision will be made among the Guardians and Keepers.


At present, the Guardians and Keepers use a Clock In Bot to track the progress of activity, and output that’s been done. Including an activity tracker recorded from the CM Team monthly.

Together, we track and evaluate the program’s activities and effectiveness, as well as make sure Guardians and Keeper are being rewarded for their contributions.


Tier Tier 1 Tier 2
Availability: 4+ hours daily active engagement Availability: 6+ hours daily active engagement
Availability: 2 days active engagement Availability: 5 days active engagement
8+ hours/week 30+ hours/week
Discord Support/Language Channel Support Discord Support/Language Channel Support
Criteria Ask-the-devs/Language Channel Coverage Ask-the-devs/Language Channel Coverage
Mod-support/Language Channel Coverage Mod-support/Language Channel Coverage
Message Moderation Message Moderation
Community Education Community Education
Issue Escalation Issue Escalation
Newcomers Channel Coverage Additional community-related projects
Support Upcoming Channels Newcomers Channel Coverage
Support Upcoming Channels
Reward 100 USD of RBW 500 USD of RBW

USD$500 of RBW for Tier 2
USD$100 of RBW for Tier 1

  • As the price of RBW fluctuates significantly, we believe a stable-value reward system is key to retaining talent who may rely on this income for daily expenses.
  • Hence, we propose denominating the monthly reward pool in USD for the required RBW from the ECOSYSTEM FUND on a monthly basis for a 6 month runway.
  • There is no fixed amount of RBW requested in the proposal, so we are specifying a time period of 6 months within which a renewal or an updated proposal must be generated. 6 months gives us time to evaluate and prepare for the next round of funding.

A month before this proposal ends, the same or an updated proposal will be submitted to the Crypto Unicorns community for their feedback and what can be improved. This initial 6 month run should provide an indication on improving the community experience.


Implementing the Community Support Educators role within a DAO structure will revolutionize community support and education within the “Crypto Unicorns” community. By leveraging the collective knowledge and experiences of Educators, we can create a self-sustaining educational ecosystem that promotes learning, collaboration, and empowerment. This proposal aims to foster a strong and inclusive community where members can rely on accurate information, receive timely support, and engage in meaningful discussions.

We believe that this proposal will have a significant positive impact on the “Crypto Unicorns” community. We look forward to discussing the implementation details and receiving your feedback. Please feel free to drop your comments/feedback in this Forum thread.


Option #1 - Yes

Option #2 - No

Snapshot: Snapshot